USE OF PROPERTY
Neither the Property nor any part of the Property will be used at any time during the term of this agreement by the Tenant for the purpose of carrying on any business, profession, or trade of any kind, or for the purpose other than a holiday / short term let, longer than 84 nights in one Property.

The tenant agrees to make good or pay for any furniture, fixtures and equipment that may be broken, lost or damaged whilst occupying one of our cottages during the tenancy. Please Note: work may only be undertaken by Glyndley Manor Maintenance Team or their appointed contractors.

The tenant undertakes not to do or permit to be done within the site anything that interferes with the enjoyment or comfort of other tenants.

Only persons listed on the accommodation form may occupy the accommodation.

LIABILITY
The Company shall not be liable to any person (including persons under 18) whose name or names appear on the reservation form or their dependents for any personal injury (fatal or non-fatal) unless caused by the negligent act or omission of the Company, its employees, or agents. Nor shall the Company be liable to any of the persons described above for any injury, loss or damage to any property including motor vehicles, motorcycles, personal effects, or luggage howsoever caused or sustained but it does not exclude liability for matters arising out of negligent omission or fault of the Company or its employees or agents. The Company does not accept any liability for the acts of omissions of anyone whom it does not directly control or who is not employed by the Company although it would endeavour to give reasonable assistance to any client who is in dispute with such a person.

ARRIVAL and DEPARTURES
All tenancies commence from 1400 – 16:30 hours and terminate at 1000 hours, unless otherwise agreed in writing, at which time the tenant agrees to hand over accommodation in a clean and tidy condition.

Arrival: Your cottage will be unlocked and ready for you, your keys will be left on the table in the cottage.

Departure: please lock the cottage and put keys into the BLACK BOX, marked HOUSEKEEPER, located in the information/laundry centre, or leave keys with holiday cottages staff at reception. See Fee for Late Departure and Lost Key’s on the second page under Additional Charges.

GENERAL NOTES
There is a Non-Smoking policy inside all cottages. 

Please Note: Minimum stay is 3 nights

Dogs are to be kept on a lead at ALL times wherever on the site and are not to be left unsupervised at any time. Please clean up after your dog. A dog waste bin is placed on the wall of the central laundry area for your dog waste. Dog waste can also be placed into the TRADE WASTE bins at the long stay car park.

Washing Lines are provided at the rear of the Laundry Centre. Please do not display washing outside your cottage.

PARKING
Please do not park on the grass. The car park outside of the laundry area is for BLUE BADGE holders; LOADING and UNLOADING; and access for EMERGENCY VEHICLES only.
Failure to use cottages or overflow car parks may result in the car being removed at the cost of the owner. No electric vehicle charging is allowed on site through any other means than, allocated E-charging stations.

SWIMMING POOL USAGE

We are pleased to offer the use of the pool to those staying on the Glyndley estate during the summer months. Make sure you familiarise yourself with the RULES section in your Information Pack located in the Cottage or in the laundry area, when using the swimming pool, for the safety of all.

Access to the pool is ONLY via the front door of the Manor House.

Please bring your cottage’s key fob to gain access to the pool.

Access will be refused if you do not show the key/fob. (Only for Glyndley Manor Cottages guests.)

Since the pool is unsupervised, with no lifeguard on duty, you are not allowed to swim in the pool if no one else is present. There must be a minimum of 2 people present, at all times.

General Safety Code:

Take care – swimming pools are hazardous; water presents a risk of drowning; injuries can come from hitting hard surfaces and misuse of equipment. Never swim after a heavy meal; avoid holding your breath for long periods; take special care if you suffer from medical conditions such as epilepsy, asthma, diabetes, or heart condition. Make sure you know how deep the water is; do not run or perform acrobatics; do not shout except in real emergencies. Keep an eye open for others, particularly children; get help immediately if someone is in difficulty.

Opening Times

Monday – Friday:

9.30am-12:00pm and 2:00pm-5:00pm

Saturday:

2:00pm-5:00pm

Sunday:

9:30am-12:00pm and 2:00pm-5:00pm

Please be aware that the swimming pool may be closed, on occasion, if reception is not open or due to chemical imbalance. It is part of our Health and Safety policy that there must be someone present to respond in case of an emergency.

ADDITIONAL CHARGES

Extra charges may apply as follows: –

An extra supplement for a Z bed/extra person is charged at GBP £20.

A cot is also available at a cost of GBP £10.

Highchairs are available at a cost of GBP £10.

A dog fee amounting to GBP £25.00. Please note that a maximum of 1 dog only allowed.

Late Departure Fee: a full day’s rate is charged.

Deep cleaning fee: £50

Lost keys:  £ 15

Any breakages – see price list for items in the Glyndley Manor Cottage Information Pack

Please contact the bookings office prior to coming to discuss if applicable.

CANCELLATION POLICY
Holiday Insurance is advised on all cottage bookings.

PLEASE NOTE: –

Saver rate – Non-refundable & Non-transferable. Full amount charged at the time of booking. Any add-ons when booking through our website will be deducted at the time of booking. If booking through 3rd party booking engine, we require payment at the time of the request made for any add-ons.

Flexible rate – Fully refundable up until 48hours (2 days) prior to arrival date. After that, no refund will be made. The full amount will be charged at the time of booking. Any add-ons when booking through our website will be deducted at the time of booking. If booking through 3rd party booking engine, we require payment at the time of the request made for any add-ons.

ALL Special Offers are payable in full at the time of booking and are NOT refundable or transferable should they be cancelled.

We reserve the right to change the cottage accommodation or cancel the booking in the unlikely event of unforeseeable circumstances.

For a Long Let Booking– minimum stay 4 weeks, please contact the office directly for arrangements and different terms & conditions.

COMPLAINT AND REFUND POLICY FOR GLYNDLEY MANOR COTTAGES

ALL COMPLAINTS must be brought to the Glyndley Manor Cottages’ attention while you remain a guest in our cottage(s), prior to checking out and concluding your stay with us. To register the complaint/issue, please contact us by either:

•             Visiting the Glyndley Manor reception and speaking to a member of the cottages team;

•             Telephoning us on 01323 440 440 between the hours of 09:00 to 16:30 and speaking with the cottages team;

•             Out of these hours, by contacting us using the phone located outside the Manor House, or by using the cottages mobile phone number located in the welcome and information pack found in the cottage.

OUR POLICY is to address all complaints regarding a cottage promptly, and we would always look to rectify any issue/s that arise, as and when they are communicated.

If the issue cannot be resolved immediately, we will always seek to re-accommodate you into another cottage (subject to availability) or come to an agreement regarding your stay.

Any complaints communicated to Glyndley Manor Cottages after checking out of your booked cottage(s), we will consider that you are satisfied with your stay.  Under these circumstances, no further complaints will be accepted, nor will any refund be offered.

The decision of the Glyndley Manor Cottages Management is final.

TERMS AND CONDITIONS

 OFFERS & DISCOUNT CODES

Offers & Discounts are exclusively for our guests booking through our website www.glyndleymanorcottages.org or via phone call. Special Offers do not apply if you book through booking.com except if it’s clearly stated on the offer or advertised on booking.com.

Any offer displayed on our website, social media, or on prints cannot be used in conjunction with any other discount or promotional offer and or with any Long-Let bookings. Once booked with the discount code, our usual Terms and Conditions apply. Offers & Discount codes are time-limited and only apply during the dates advertised. They are non-transferable. Cottage 22 isn’t part of any special offers.